Accurately Manage Passenger Flow at Airports

Throughout airport terminals and at all key touchpoints from curb to gate, Xovis counts passengers and monitors queues in real-time. Use accurate data to visualize passenger flow, communicate waiting times at security checkpoints and support terminal operations while simultaneously improving passenger experience.

Use Xovis from curb to gate and at all intermediate touchpoints throughout airport terminals

Airport use cases – empowering passenger flow management

The combination of 3D sensors and airport specific software ensures high accuracy and low overall cost of operation. Visualize all key performance indicators such as waiting time, passenger volumes, and identification of peak traffic periods to understand and monitor how queues form and change.

Waiting time	Automated queue detection
Measure and present trustworthy wait time data.	Detect forming queues automatically and layout changes in real-time to improve the response times of operations.
Forecasting	Data analysis
Understand predicted wait times in the near future to anticipate bottlenecks	Leverage reporting, alerting, and alarming with customizable thresholds, outputs, and formats.

Data-driven solution to improve operations

Xovis AERO Passenger Flow Management System (PFMS) is a robust sensor-based analytics solution used to accurately measures passenger flow in the most complex areas of the airport terminal. A one-stop shop, Xovis delivers comprehensive solutions for capturing real-time data and generating KPIs accessible on our intuitive dashboard or easily recovered in clear reports. Xovis AERO improves operational efficiency, resource allocation and planning, and helps by triggering customizable alerts when conditions change to manage queues in unstructured areas without difficulty. 

(1) Unmatched accuracy

Our 3D stereo vision technology does not depend on signal-emitting devices and is highly robust, handling external influences such as fluctuating light and heat conditions without wavering from its task. Passengers are recognized as distinct from one another even if they are only 20 cm (8 in) from each other, market-leading precision. The Xovis system, built to exacting Swiss standards, guarantees constant sample rates, up to 98% of passengers in the covered area are registered by the system.

(2) Unlimited coverage

The broad portfolio of Xovis 3D sensors with their wide angles of view accommodates the specific architectural conditions of any airport. An unlimited number of sensors can be combined in a multisensor for large areas.

(3) Guaranteed data privacy

The Xovis 3D stereo vision sensor, with its powerful on-sensor person tracking engine, always guarantees data privacy. Data is transmitted in text format only and without any kind of personally identifiable information. The sensors can be configured to be GDPR compliant.

(4) Low total cost of operation

Xovis AERO delivers the power of cloud productivity to airports, saving operators time and freeing up resources by providing a robust solution that is scalable, reliable and affordable. Image processing directly on the sensors and cloud-native architecture means minimal space demands in your terminal, plus streamlined onboarding and updates. With a mean time between failure of 25 years and no reliance on signal-emitting devices, a Xovis sensor is a future-proof investment. 

Airport use cases: empowering passenger flow management

Use Case 1: Waiting times for airport passengers

Measure queue waiting times and improve the passenger experience.

Use Case 2: Queue detection for smooth operations

Detect forming queues in real-time to improve the response times of operations.

Use Case 3: Fill level of shared spaces

Measure ongoing passenger volumes in areas like lounges and restrooms.

Use Case 4: Check-in interface

Align with stakeholders to optimize check-in performance and meet SLA obligations.

Use Case 1: Waiting times for airport passengers. 

Measure and present trustworthy wait time data.

Optimized operations

Dashboards with live views facilitate immediate reactions to excessive queue lengths and wait times. Real-time alerts and historical reports enhance stakeholder efficiency. Optimize scheduling, lane and counter opening, desk allocation, kiosks and self-service bag drops.

Real-time alerts

Operators can optimize staff allocation by leveraging real-time insights delivered through customizable alerts and reports. Make data management at your airport more cost-effective while also ensuring managers have the situational awareness to anticipate potential bottlenecks before they occur.

Passenger satisfaction

Passenger satisfaction is the goal of most airport operators—an objective that inspired the creation of AERO. Improve the overall passenger satisfaction by publishing trustworthy wait time data on your website, app and onsite within the terminal. Get a quick view of how passengers move throughout your terminal space with Heat Maps. Long lines do not necessarily mean long wait times.

Use Case 2: Queue detection for smooth operations

Dynamic Queue Detection for Dynamic Airports. Automatically detect airport terminal queues in structured and unstructured spaces.

Queue Detection in Any Environment

Xovis is a market-leader in delivering the robust, automated solutions terminal operators need to effectively manage queues at multiple touchpoints. And managing starts with identifying, which is more difficult than it sounds—especially in high-volume terminal spaces with varying degrees of queue complexity. 

Advanced Machine Learning to Detect Highly Dynamic Queues

Detecting the full range of queues—from the least to most complex—was the motivation behind AERO Queue Detection, developed using advanced machine learning techniques. There is no queue layout that Xovis hasn't encountered yet. The product of cutting-edge research, AQD was designed explicitly for airport terminals that need a robust automated solution with an exceptionally high level of accuracy for reliably managing queuing environments with different levels of complexity. 

Effortless Precision with Auto-Adjusting Queue Detection

Queue layout changes don't require system adjustments like in other solutions. The auto-adjusting AERO Queue Detection algorithm can dynamically identify queue formation. Don't worry about the impact of queuing layout changes: The accuracy of your KPIs remains the same. No custom modifications or lengthy fine-tuning is required.

Use Case 3: Fill level of shared spaces

The Xovis 3D Stereovision sensors can capture guests with unparalleled accuracy and in most cases a single sensor placed at the entrance/exit of a confined space can already deliver the needed data.

The area fill level is an extension of people counting that uses sensors or a single sensor to collect data on line crossings. Sensors are counting ingoing and outgoing people to calculate the fill level not only in terminal areas but also in lounges, shops, and restaurants.

Solution

The Xovis 3D Stereovision sensors can capture guests with unparalleled accuracy and in most cases a single sensor placed at the entrance/exit of a confined space can already deliver the needed data. Facility operators can enforce capacity filling levels and capture compliance for reporting purposes automatically. This use case is already live in many retail stores around the world. In order to accommodate different regulations, the variable of maximum people can be adjusted accordingly. Other functionalities include:

• Real-time measures following live situational awareness (e.g. stopping the inflow of people if capacity limit reached)
• Added benefit visitor statistics

Benefits

The Xovis passenger flow management system is one system for all purposes. Its accurate real-time data is the foundation to accommodate fast growth without having to add new facilities. Airports and passengers benefit in many ways: it passenger flow management system

• Comprehensive passenger flow management based on measured data and facts
• Balanced use of infrastructure, which can help avoid costly investments
• High service level - a key determinant for passenger satisfaction
• A database for the collaboration with any required stakeholder
• Reliable data to enhance passenger flow simulation models considerable

Use Case 4: Check-in interface

Check-In Faster With Xovis

The Xovis Passenger Flow Management System is capable to accurately measure waiting times in unstructured check-in situations.

Airports have also only one chance to make a good first impression. As the starting point of the customer journey, smooth and swift check-in procedures are a key determinant of passenger satisfaction.

Typically, various parties such as airlines, airport operators and ground handlers have a stake in check-in procedures and the related Service Level Agreement (SLA). Through measurement of KPIs, such as queue lengths, waiting times, process times and passenger throughput per check-in desk and/or the entire check-in area, Xovis Passenger Flow Management System enables airport stakeholders to meet their SLA obligations and simultaneously optimize process performance and hence passenger flow.

Some of the world’s largest airports count on Xovis Passenger Flow Management System and benefit from optimized capacity utilization, streamlined check-in procedures and other improvements, such as:

• Waiting time-related performance integrated with other KPIs
• Optimized number of open check-in counters
• Optimized opening hours of check-in counters
• Optimized desk allocation
• Reduction of purchased counter hours for airlines
• Optimized staff planning and management for ground handlers
• Comparison of common use set-up and self-service bag drop

Xovis Passenger Flow Management System includes an automated queue detection that allocates a queue to a check-in desk, excludes passers-by and measures KPIs only for passengers. Thanks to the real-time data, airport stakeholders not only manage passenger expectations via digital signage, but also improve passenger experience and increase passenger satisfaction.

Xovis data forms an excellent basis for discussions with airlines and ground handlers on how to optimize check-in procedures, focusing on the Total Cost of Operations. CPH has a high utilization of check-in capacity and the possibility of data exchange between various stakeholders has allowed us to postpone extremely costly investments. A solid data foundation, as provided by the Xovis system, has played a key role in the success of these initiatives.

Thomas Hoff Andersson

Director of Terminal and Passenger Services, CPH Airports